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  • What is the method of delivery?
    Our various items are delivered by mail within 3 to 5 business days in France and 5 to 10 business days for international orders. Alternatively, you can also pick up your order through our Click and Collect service at our agency in the 16th arrondissement (contact us here).
  • What are the methods of payment?
    You can pay by card or with PayPal.
  • Is it possible to make a return?
    Yes, you have 14 days from the date of delivery to return your order. To do so, please contact us here.
  • Can I come collect my order?
    Yes, of course! Find us at our offices at l'Agence Fichet, 36 rue Longchamp, Paris 75016 Contact or Schedule an appointment
  • What should I do if my order is a gift?
    You simply need to specify this when placing your order in the "add a note" section. Then, we will write your message on a thank you card. Shop
  • What are the differences between FRAGMENT, FOCUS, and EMPREINTE ?
    The main differences are: The price The screen-printed design The dimensions The accompanying documents FRAGMENT is a piece of rooftop screen-printed with precise geographical coordinates of the zinc sheet, accompanied by a translucent map of Paris to pinpoint the exact origin of your original zinc sheet. Your fragment comes with a numbered certificate of authenticity. It measures 10cm x 12cm and costs €49. FOCUS is a piece of rooftop screen-printed with a focused plan of its district. Your Focus comes with a numbered certificate of authenticity. It measures 12cm x 12cm and costs €59. EMPREINTE is a piece of rooftop screen-printed with the map of Paris for you to discover its origin. It stands upright thanks to a traditional fold commonly found on Parisian rooftops. Its box contains an anecdote about the year your roof was installed, a certificate of authenticity, and a booklet on the history of Toit de Paris. It measures 19.8cm x 14cm and costs €159.
  • How does the presale system work?
    Your item is available for pre-order, and all you need to do is add it to your cart! Afterward, you will receive an email to notify you when it is back in stock. During the pre-order phase, there is typically a waiting period of about 2 months for the procurement of the raw materials and the production of the item. Shop
  • Where are the various manufacturing stages carried out?
    Toit de Paris follows a 100% made in France approach, from the packaging to the finished product. The rooftop fragments are collected in Paris and then sent to our workshop in Nantes to be cut, sanded, folded, and screen-printed.
  • Where can one find your products outside of the website?
    You can currently find us in 3 stores: Eiffel Tower Shop - 5 Av. Anatole France, 75007 Paris Carnavalet Museum Shop - 23 Rue de Sévigné, 75003 Paris Pavillon de l’Arsenal Shop - 21 Bd Morland, 75004 Paris You can also meet us at our agency by scheduling an appointment. Schedule your appointment here!
  • I put an item in my cart, but I can't find it anymore. Where is it?
    To locate your item, you need to click on the "cart" icon at the top right of your screen: Your cart is divided into three sections: The item(s) you want to purchase. A summary of your order. Payment options. (> Go to my cart)
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